Privacy Policy

Privacy protection

We protect the privacy and security of our customers and website visitors.
If you have questions about our privacy protection methods, send us an email at lakshmi@lakshmi.it.
'For all our services, the data controller, that is, the company responsible for your privacy, is Lakshmi srl. In this policy, you will find information about:'

• Use of your information
• Sharing of your information
• Commercial communications
• Online advertising display
• Your information and non-European countries
• Management of personal information
• Your rights
• Changes to Privacy Protection
• Cookie
• How to contact us

Identification of the holder and Contact details:
The data controller is:

Lakshmi srl
Lotus Flower Avenue 1
37021, Bosco Chiesanuova Verona
VAT No. 02952110233

DPO Identifier
'Lakshmi srl is not required to appoint a Data Protection Officer pursuant to Article 37 of the GDPR.'

Legal basis for processing
The processing of your personal data is carried out only and exclusively if you give your consent or if it is necessary for the execution of a contract you have signed or to comply with a legal obligation (art. 6 par. 1 letters a, b, c).

TYPES OF DATA COLLECTED

"We use the information that concerns you in different ways, depending on the type of information."

a) Name and contact details
To send you the products you purchased, without this information we would not be able to send you the order.
To send you service messages, such as order updates, via email.
To send you information about new products and services via email, SMS, or mail (only with your consent).
"To show you targeted ads while browsing the web so you can see our latest products and offers and we can understand what you and other customers like."
To prevent and detect fraud against you or our company (it's not pleasant, but it's absolutely essential)

b) Payment information
To accept payments and issue refunds in accordance with the contract made with you.
To prevent and detect fraud against you or our company (it's not pleasant, but it's absolutely essential)

c) Contact chronology
To provide support and assistance, so when you contact us, you receive the best possible help and our customer care has access to your previous requests.

d) Order chronology
To provide assistance and support and to manage returns.

e) Navigation information
The information you provide us when you browse our site, including your IP address and device type and, if you choose to share them, your location and how you use our website, helps us improve our website and to prevent and detect fraud.

f) Information from social media
To provide advice on products.

g) IP address
'Our retailers section, only with your consent, will be able to locate you via your IP address to indicate the nearest store.'

"You are not obligated to provide us with this personal information, but if you do not, you cannot purchase from the site. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, website improvement, and the development of new products and services. Additionally, we share this information with third parties."

PURPOSE OF PROCESSING

To provide assistance or information you requested:
"We use the information you provide in our contact forms to respond to any questions, send you informational material, or provide you with support."

Commercial communications
'If you have provided authorization, we will send you commercial communications via email, SMS, or push notifications to inform you about our products.'

You can choose to stop receiving communications at any time.
You can do it:
a) From your account settings
b) By clicking on the "delete" link present in all emails
c) Contacting Customer Support

At this point, we will update your profile to ensure that you no longer receive commercial communications.
"It may take a few days to update all systems, and you may continue to receive communications while we process your request."
'The interruption of the receipt of communications will not affect service communications (such as order updates).'

Online advertising display
"We also use online advertising to make you aware of our services and help you see and find our products."
"Like other companies, we send you banners and advertisements from Lakshmi srl when you are on other websites and apps. We do this using various marketing networks and employ a range of advertising technologies such as pixels and tags, cookies, and mobile device identifiers, as well as specific services offered by certain sites and social networks, such as Facebook's custom audience."
The banners and advertisements you will see will be based on information we have about you or your past use of Lakshmi srl (for example, your search history and the content you have read on Lakshmi srl) or on the banners and advertisements from Lakshmi srl that you have clicked on.

Automatic processes for profiling
"We collect information about you (anonymously) when you use our services, for example, we track your behavior and the flow of content navigation through Google Analytics, Google AdWords, Facebook ADS."
This information includes the functions used; the links clicked; the type, size, and names of the attached files uploaded to the services, the search terms, the IP address.

SUBJECTS TO WHOM DATA CAN BE TRANSFERRED

"We do not sell your personal data to third parties (including your name, residential address, email address, and credit card information). However, we must share your data with the following companies in order to provide you with our services, as outlined in this notice."

a) Companies that operate to allow us to send you the products you have purchased, such as payment service providers, warehouses, packaging companies, and order shipping.
b) Providers of professional services, such as marketing agencies, advertising partners, and website hosts that collaborate with us in our business.
c) Creditworthiness assessment agency, law enforcement agencies, and fraud prevention entities, to help combat fraudulent activities.
d) Companies approved by you, such as social media sites (if you choose to link your accounts to Lakshmi srl).

If you wish to have a complete list of such subjects, please contact us at the email lakshmi@lakshmi.it

TRANSFER OF DATA TO NON-EU COUNTRIES

We gather information at the local level.
"We transfer, process, and store information outside of our country of residence, wherever we or our third-party service providers operate in order to provide the services. Whenever we transfer information, we take measures to protect it."

METHODS and STORAGE PERIOD

"We retain your personal information for as long as your account exists or for the period necessary to provide the services or (in the event that you contact Customer Service) for the time necessary to exclusively generate trend analyses and reports related to support."

Furthermore, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraudulent behavior and abuse, or to enforce our terms and conditions, we may retain some of your personal information even after you have closed your account or our services are no longer required.

If you leave a comment, the comment and its metadata are stored indefinitely. This is how we can automatically recognize and approve any subsequent comments instead of keeping them in a moderation queue.

RIGHTS OF THE DATA SUBJECT

These are your rights regarding your personal information:

a) The right to be informed when your information is used
b) The right to access your personal information that we hold
c) The right to request the correction of inaccurate personal information that we hold (even though you can probably modify most of it from your account)
d) The right to request the deletion of your data or the cessation of their use or collection
e) The right to interrupt the receipt of direct commercial communications and to revoke at any time the authorization for the processing of data for other non-essential activities.
f) The right to request that we transfer or carry portions of your data to you or another service provider
g) The right to lodge a complaint with the Italian data protection authority.

If you want to exercise your rights, if you have complaints or questions, contact us.

CANCELLATION POLICY

You can send the request for the deletion of your data to the email lakshmi@lakshmi.it and within the deadline of Lakshmi srl we will proceed with their elimination.

If you have given your consent to receive promotional communications, you can choose to stop receiving them in the following ways:
a) By clicking on the "delete" link present in all emails
b) Contacting Customer Support

At this point, we will update your profile to ensure that you no longer receive commercial communications.
"It may take a few days to update all systems, and you may continue to receive communications while we process your request."

CHANGE TO THE INFORMATION

In the event of significant changes to the following information, we will highlight them on the website or through other means of contact such as email, so that you can review these changes before continuing to use our site.

COOKIES

"We use cookies on our website. For more information about cookies, visit the dedicated section at this link www.lakshmi.it/cookies"

CONTACTS

We are always interested in our customers' opinions.
If you have questions or suggestions regarding this communication, if you want us to stop using your information, if you want to exercise your rights mentioned above, or for complaints, please contact us via email at lakshmi@lakshmi.it or by phone at 0456780077.

"In order to offer the user Klarna's payment methods, we may transmit the user's personal data to Klarna in the form of contact details and order information at checkout, so that Klarna can assess the user's eligibility for its payment methods and customize those payment methods. The user's personal data transferred is processed in accordance with Klarna's privacy policy.”